No two jobs are the same! that’s why we don’t quote per hour but by the job. Our job estimate is a great tool to give you an idea but for a firm price please contact our team today.

Absolutely not! We don’t believe in keeping our customers tied to a contract. Naturally like most businesses we have our own T&Cs in which you can find at the footer. Please take a read

Mon-Fri 9am-5pm Sat 9am-12pm. Sunday is our lazy day & so is yours!

All our staff are interviewed; ID checked & have to go through a fully enhanced DBS security clearance before performing any work with us.

We don’t believe in agency workers that’s why all our staff are employed as PAYE workers who are entitled to holiday/sick pay. We may send a different cleaner on the odd occasion to compensate for holiday cover.

Yes, we encourage this! All our staff are friendly & love meeting new clients. This way you can build a relationship in which you can trust.

No, we are fully insured with key holder insurance. Our staff will sign a key holder responsibility form with yourselves provided by us.

We are flexible, so not to stress. Please let us know a day/time which suits you. Please note if you have to cancel your booking, we require at a min 48hours notice to avoid cancellation charges.

No! this is harmful not only to our cleaners but to your home. We take no risks and as standard at no extra cost all are cleaning product are eco-friendly which are still tough enough to finish the job.

Of course! We come fully equipped for all jobs & provide all the eco-friendly or coronavirus cleaning products.

Yes! Please visit our members page & sign up to the applicable package. We love a new member joining our family

Oh Yes! We at Maid Brigade want to reward you. Please provide your blue light card membership number to claim your discount. Welcome to Blue Light Card

We are shocked as well ☹ & deeply sorry you’ve had to look for this question. We strive to be the absolute best at what we do & offer 100% satisfactory. We will re-visit any job to rectify. Please call our team or e-mail feedback@maidbrigadeuk.com to discuss further.

We are a cashless business. All invoices will be sent via e-mail & you can pay via credit/debit card. To be entitled to our regularly cleaning discount, you will be invited to pay via direct debit “GOCARDLESS”. Don’t stress we will not take payment unless we perform a service or have your approval. Please note our cleaners can not accept cash.