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General terms and conditions

Data privacy

Maid Brigade UK collects and processes your personal data according to the cookie policy.

Privacy policy

Maid Brigade UK cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle the information.

We will only use the information that we collect about you in accordance with the Data Protection Act 1998 and the UK General Data Protection Regulation (GDPR) .

This Policy and our Terms and conditions applies to information obtained by us through your use of the information, software, products and services made available through the website (Website).

Terms of Use of Website

Intellectual propriety

The rights for the Website design, texts, documents, music and/or other services are owned by Maid Brigade UK and/or its suppliers and subcontractors.

Exclusion of liability for external links

The Website may provide links to external websites. Maid Brigade UK  shall not be liable for the use or content of websites that link to this site or which are linked from it.

Information of the website

The information on the Website is for general information purposes only and does not constitute advice. Even though Maid Brigade UK has composed its Website with care, the information it may contain errors or be otherwise incorrect or incomplete. Maid Brigade UK does not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or Information is correct, up to date and accurate.

To the maximum extent permitted under applicable law, Maid Brigade UK shall not be liable for any damages resulting from the use or inability to use of the Website.

Information we collect form you and how we use it

  1. Information from third parties

We collect Personal Information about you from third parties such as social media networks. We use this information to source potential customer leads

  1. Information you provide

This is information that you voluntarily give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number, and other relevant details of your home to assist us with providing you with a personalised quotation and cleaning services.

  1. Automatically collected information

When you visit our Website, we automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, access times, operating system, cookie information ( please see our cookies policy), referring website addresses, pages visited, links clicked, text entered, and Internet Service Provider. We analyse and use this information to better understand how our users use the service, to maintain and improve our service, and in some cases, to publicly disclose aggregated statistics regarding our services.

  1. Information we receive from other sources. 

We are working closely with third parties (including, for example, business partners, sub-contractors in technical, advertising networks, analytics providers, search information providers). We will process data we receive from other sources in accordance with this policy.

Disclosure of your information

By using our website you agree that we have the right to share your personal information with:

  • Any of our subsidiaries
  • Selected third parties including:
  1. Business partners, suppliers and sub-contractors
  2. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site;
  1. credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

Where we store your data

All information you provide to us is stored on our secure servers or those servers of select third parties.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Use by minors

Please note that our website is not directed to individuals under the age of sixteen (16).

Data retention

Maid Brigade UK will retain your information for as long as is necessary. This will be done by taking into account multiple factors including, but not limited to, the purpose for which we have your information. If you have requested to receive information from us and/or signed up to one our mailing lists, we will retain this information for as long as you remain subscribed or in the event that we cancel our mailing lists.

Your rights

You have the right to request us to:

  • provide you with access to your personal data that we collect and process
  • rectify personal data
  • erase personal data
  • restrict the processing of your personal data
  • provide an electronic copy of your personal data for purposes of transmitting it to another company
  • to object to the processing

To do so, you may send us an e-mail to the contact e-mail address listed below.

If you wish to opt-out from receiving direct marketing communications you can click the opt-out link in the respective message.

You can find out more information about your rights on the Information Commission’s Office (ICO) website. The ICO are the Supervising Authority for Data Protection in the UK and you have the right to complain to them should you wish to do so.

Our website may contain links to and from other websites, i.e our partner networks, advertisers. Please note that these websites have their own privacy policies. Maid Brigade UK does not accept any responsibility or liability for these policies.

Payment and cancellation policy

We operate a 100% satisfaction guarantee.  If there are any issues please contact us within 48 hours to discuss.

If you have booked a service in error, or would like to cancel a booking, please immediately call Maid Brigade UK’s customer service at 02081768999 Monday-Friday: 9:00 – 17:00 (standard rates, prices per mobile may vary) or e-mail Maid Brigade UK at: Maid Brigade UK will do its best to assist you any way it can.

Cancelation Policy 

If you wish to cancel a service that you have booked with us, we kindly require a 48 hour notice to cancel. Please contact the office if you wish to cancel your service.

Payment and offers:

You can pay for our services by credit card (MasterCard, Visa).

Payment is taken prior to each clean. For regular cleans payment will continue to be taken prior each clean until service is cancelled. We can arrange payment to be weekly, fortnightly or monthly depending on the frequency of the services you have booked – please contact the office for more details.

Promotion codes are only valid for bookings on, usually for single use only.

Promotion codes are non-refundable or replaceable in case of (full or partial) cancelling of a booking.

Changes to our terms and conditions

Any changes or updates to our privacy policy will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.